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Phone Clones

Authenticity Work in the Transnational Service Economy
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ISBN-13:
9780801464614
Seiten:
192
Autor:
Kiran Mirchandani
Serie:
ILR Press
eBook Typ:
Adobe Digital Editions
eBook Format:
EPUB
Kopierschutz:
2 - DRM Adobe
Sprache:
Englisch
Beschreibung:

Transnational customer service workers are an emerging touchstone of globalization given their location at the intersecting borders of identity, class, nation, and production. Unlike outsourced manufacturing jobs, call center work requires voice-to-voice conversation with distant customers; part of the product being exchanged in these interactions is a responsive, caring, connected self. In Phone Clones, Kiran Mirchandani explores the experiences of the men and women who work in Indian call centers through one hundred interviews with workers in Bangalore, Delhi, and Pune.
Introduction: The Authentic Clone1. Transnational Customer Service: A New Touchstone of Globalization2. Language Training: The Making of the Deficient Worker3. Hate Nationalism and the Outsourcing Backlash4. Surveillance Schooling for Professional Clones5. "Don't Take Calls, Make Contact!": Legitimizing Racist Abuse6. Being Nowhere in the World: Synchronous Work and Gendered TimeConclusion: Authenticity Work in the Transnational Service Economy

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